FREQUENTLY ASKED
QUESTIONS

Yes, we do have a rewards program called Shercarebeauty Rewards. Please note that points earned through the program do not count towards your first order. However, you can redeem these points for cash off your next purchase, allowing you to enjoy exclusive benefits and savings as a valued member of our Shercarebeauty community.

We appreciate your business and strive to provide you with the best shopping experience possible. To ensure smooth and efficient processing of returns, we would like to inform you about our return policy. **30-Day Return Window:** We accept returns within a 30-day period from the date of purchase. Please note that the return time frame begins from the day you receive your order. **Condition of Items:** For a return to be eligible, the product must be in its original packaging, unused, and in the same condition as when you received it. Items with signs of wear and tear, damage, or those that have been opened cannot be accepted for a refund. **Return Process:** 1. **Contact Us:** Before returning any item, please contact our customer service team at Shercare to initiate the return process. Provide your order number and details about the item you wish to return. 2. **Packaging:** Ensure the product is securely packed in its original packaging. 3. **Shipping:** You are responsible for the cost of shipping the returned item. We recommend using a trackable shipping service to ensure that we receive the product. 4. **Refund Processing:** Once we receive the returned item and confirm that it meets our return criteria, we will initiate the refund process. Please allow [X] business days for the refund to be processed. **Exceptions:** Some items may not be eligible for return due to hygiene or safety reasons. These will be clearly indicated on the product page. We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, feel free to contact our customer service team

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.